Public Notice

In light of the developing situation and recent announcement around the Coronavirus / Covid-19 virus, Threshold are working hard to ensure that our essential services are able to provide continuing support to our service users.

For the health and wellbeing of our staff and service users, we have taken the decision to close our offices to the public from Monday 23rd March 2020. Threshold will continue to support service users and those experiencing domestic abuse, but by telephone or via email only, until further notice. We will continue to operate our emergency on call service and will endeavour to provide the best service possible during this time. Our refuge will remain open and will be fully staffed during the day. If this situation were to change due to Government advice, we will let everyone know.

Feel reassured that staff have all of the equipment and access to systems that staff need to continue to deliver support. We do not anticipate any break in services.

For advice/support please contact 01554 752422 or email You may also contact the ‘Live Fear Free Helpline’ on 0808 801 0800 . As always in case of emergency please contact 999.

We will provide regular updates on our social media platforms: ‘Facebook’, ‘Twitter’, ‘Instagram’ and ‘Linked In’. Regular updates will also be available on our web page

Thank you for your understanding at these unprecedented times.

Victoria Pedicini





We have numerous services on offer for all members of the community effected by domestic abuse and or sexual violence. Click the name of the service for more information.


Our refuge offers safe, secure and welcoming accommodation for women and children escaping domestic abuse and is called Llanelli WA Refuge.

Floating Support and Outreach

Our staff team offers expert information and support, in person at our Outreach Office or over the phone.

WISH Education Program

Wish (Well Being Integrated Support Hub)  offers education and employability programme to support anyone aged 18 or over.  WISH offers a wide range of Agored Cymru qualifications and accredited units. We have a wide range of educational projects going on at the moment, please see this page for more information about the range and check out the events page for upcoming opportunities!

The project addresses barriers, including, low self-esteem, confidence and self-belief.

Early Family Intervention Programme (E-FIP)

This is an innovative programme offering support to women, men and their children with the aim of keeping women and their children safe.

Safety Worker

We have a dedicated women’s safety worker who supports women when their partners are undertaking the ‘Choices’ perpetrator programme. This support includes assistance with any issues or concerns you may have.

Mediation Services

Mediators are impartial and strive to balance the interests of all parties and help people feel more confident about the future and finding a way forward.

Support for Males Experiencing Domestic Abuse and Violence

We provide confidential support for men experiencing domestic violence from a partner, ex-partner or other family members.

If you have received any of these services from us and you are not happy with the service provided then please click here to view the complaint process.

Hysbysiad Cyhoeddus

Yng ngoleuni’r sefyllfa sy’n datblygu a’r cyhoeddiad diweddar ynglŷn â Coronavirus / Covid-19, mae Threshold yn gweithio’n galed i sicrhau bod ein gwasanaethau hanfodol yn gallu darparu cefnogaeth barhaus i ddefnyddwyr ein gwasanaethau.

Ar gyfer iechyd a lles ein staff a defnyddwyr ein gwasanaethau, rydym wedi penderfynu cau ein swyddfeydd i’r cyhoedd o Ddydd Llun 23 Mawrth 2020. Bydd Threshold yn parhau i gefnogi defnyddwyr ein gwasanaethau a’r rhai sy’n profi camdriniaeth ddomestig, ond dros y ffôn neu drwy e-bost yn unig, hyd nes y clywir yn wahanol. Byddwn yn parhau i weithredu ein gwasanaeth brys ffôn a byddwn yn ymdrechu i ddarparu’r gwasanaeth gorau posibl yn ystod yr amser hwn. Bydd ein lloches yn aros ar agor a bydd staff llawn yn ystod y dydd. Pe bai’r sefyllfa hon yn newid oherwydd cyngor y Llywodraeth, byddwn yn rhoi gwybod i bawb.

Teimlwch sicrwydd fod gan staff yr holl offer a mynediad at systemau sydd angen iddynt barhau i ddarparu cefnogaeth. Nid ydym yn rhagweld unrhyw doriad mewn gwasanaethau.


Am gyngor/cefnogaeth, cysylltwch â 01554 752422neu e-bostiwch Gallwch hefyd gysylltu â’r ‘Live Fear Free Helpline’ ar 0808 801 0800. Fel bob amser mewn argyfwng, cysylltwch â 999. Byddwn yn darparu diweddariadau rheolaidd ar ein llwyfannau cyfryngau cymdeithasol: ‘Facebook’, ‘Twitter’, ‘Instagram’ a ‘Linked In’. Bydd diweddariadau rheolaidd hefyd ar gael ar ein tudalen we

Diolch am eich dealltwriaeth yn yr adegau digynsail hyn.

Victoria Pedicini

Prif Swyddog Gweithredol




Our counselling services helps individuals who have experienced domestic abuse. It assists to being about effective change in their lives and enhance their well-being. You can self-refer for this service.

The Freedom Programme

The Freedom Programme is a 12-week rolling programme open to women who wishes to learn more about domestic abuse, whether they are in, or have left, an abusive relationship, but also for those who have no plans to leave their partner.

The Recovery Toolkit

This is a 12-week course which aims to assist and equip any individual with the knowledge needed to recover from the effects of domestic abuse. To attend the course you need to be not currently with the abusive partner.

Enhancing Children’s Healthy Options (ECHO)

We recognise the impact domestic abuse has on children and young people and the importance of supporting children from families where domestic abuse has been an issue. As a result we have two dedicated workers who work with children and young people in a range of areas. We also have a dedicated website for children and young people to access which can be found here.

Children and Young People’s Mental Health Worker (COCOON)

The Cocoon programme works with  children and young people’s who need help and support with their mental ill-health.  We have a range of services offered under this area including an interactive toolkit which can be found by accessing this page!

Domestic Abuse Stops Here (DASH) Programme

The DASH Project supports children who have witnesses or experienced domestic abuse in the home environment. This project predominantly helps in the intervention process of families experiencing domestic abuse. The Project is for anyone between 0 -16 years old.

STAR (Safety, Trust and Respect) Programme

This course is specifically designed and aimed at teenagers and younger adults to look at safety, trust and respect in relationships.