Mediation Services

Mediators are impartial and strive to balance the interests of all parties & help people feel more confident about the future and finding a way forward.

Mediation helps people with opposing opinions keep focused on finding solutions. The role of the mediator is to help the parties decide what kind of agreement they need, understand and outline the position of each side and to systematically discuss resolution on each point. The mediator is able to help families stay together safely where appropriate or help couples separate amicably.

The Mediation worker offers one to one support with the whole family.

  • Supporting individuals to keep talking to their ex-partner, it will help children to maintain contact.
  • Talking as a family about what is happening.
  • Talking to family members including grandparents etc

They can also support with:

  • Future of the relationship.
  • Arrangements for separation.
  • Any question of behaviour, threat or abuse.
  • Parental responsibility for children.
  • Any other issues concerning children.
  • Financial issues.
  • Property issues.


Funded by:

Here is a further explanation of ‘mediation’ from one of our mediators:

“Family mediation in the presence of domestic abuse is considered an ‘exceptional case’. Therefore providing liaison between parties ensures safety and protection if necessary whilst enabling the clients to access the support on offer. The service is voluntary, impartial and confidential.

We offer a professional service where clients can spend time with the mediator to discuss their situation. Through motivational interviewing tools and solution focus approaches the clients are empowered to reach an understanding which works for them going forward, reducing risk of harm and alleviating pressure from statutory services.

Joint meeting is working together at a neutral location and having an open discussion facilitated by the mediator. Shuttle mediation is preferable to the clients who are referred in as this can be done separately where the mediator liaises between parties. The mediator is non-judgemental and supportive of both parties ensuring equality at all times. This is productive as it allows the clients to empathise with one another with the mediator unpacking conversations, challenging statements and praising their progress throughout.

The aim of the mediation process is to compile a memorandum of understanding between parties which is created and agreed by the clients. Any other support needs which are identified during the mediation process will be discussed and necessary referrals made.”